Terms & Conditions

1.One reservation must be booked through Ramayana Resort & Spa official website for a comparison rate with another website to be considered. Guest must have a confirmed reservation with Ramayana Resort & Spa and be able to provide the reservation confirmation number.
2.In order to qualify for Ramayana Resort & Spa’s Best Rate Guarantee, guest must book the lowest rate on Ramayana Resort & Spa website for same set of dates, same length of stay, same number of guests, same room type and room configuration, same cancellations and advance purchase policies and the same terms & conditions.
3.Ramayana Resort & Spa’s Best Rate Guarantee is only valid for DAILY RATES.
4.Only one 10% discount will be given for the first night, regardless of the number of lower rates found.
5.When a claim form covers multiple nights, the rates will be compared for each night separately.
6.Guarantee does not apply to the following rate types:

-Partnership programmes, credit card promotions and special promotion rates.
-Rates that are not publicly available, such as negotiated corporate or group rates.
-Discount rates offered only to members of groups or individuals who meet previously-specified criteria, including Corporate accounts, Travel agents, government officials.
-Package rates that include other components such as airport transfers, tickets to musicals/play, spa/massage, etc.
-Group or team buying.
-Package or group add-on rates that extend the length of a stay.
-Rates negotiated for monthly stays (monthly rates).
-Rates available on websites where the serviced hotel are not known until the booking is made (e.g., Priceline).
-Rates available on websites that require pre-payment before check-in.
-Rates available on websites that require minimum length of stay.
-Pre-paid rates that involve a voucher or other forms of pre-paid certificate.
7.The Comparison Rate must be found within 24 hours and must be for the same hotel, room type, reservation dates and rate inclusions (e.g., breakfast, internet access, etc.). A completed claim form must be submitted and received by Ramayana Resort & Spa within 24 hours of your confirmed booking on Ramayana Resort & Spa official website
8.Claims must be submitted at least 3 business days prior to check-in.
9.The Comparison Rate must be publicly available, viewable and bookable at the time of verification by Ramayana Resort & Spa. This means that the website must be able to provide an immediate confirmation to your reservation.
10.Ramayana Resort & Spa is not responsible for any fees or other costs incurred due to cancellation of a reservation made on other websites.
11.Rate comparison to include any applicable tax and/or service charge imposed by the local government and any service/booking fees imposed by the third party or Online Travel Agent websites.
12.Rate disparities solely attributable to fluctuations and/or differences in currency exchange rates are excluded from the guarantee. In the event that the competing rate is in a different currency from the Ramayana Resort & Spa rate, the comparison rate will be converted into the same currency as the rate offered on Ramayana Resort & Spa’s official websites. The currency exchange rate to be applied will be based on the currency converter on Ramayana Resort & Spa’s official websites. After conversion, Ramayana Resort & Spa reserves the right to deny a claim where the comparison rate appears lower than the Ramayana Resort & Spa rate if it deems that the difference between the rates is due to, but not limited to, different currency exchange rates used by the two rate providers.
13.Ramayana Resort & Spa will not be liable nor will entertain any cash refund
14.Void where prohibited by law. Ramayana Resort & Spa reserves the right to modify, suspend or cancel the guarantee at any time at its sole discretion and without prior notice.
15.All claims are subject to Ramayana Resort & Spa’s sole right and discretion of determination its validity including but not limited to, determining that it is for the same property, room type, dates, cancellation policies and advance purchase requirements, and that it fulfils all terms and conditions and satisfies all claim processing requirements.
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